What is quality?

Quality is an expression expresses something case even this thing is a product or service or organization or courses and or training programs or a level of performing work, as the good product is the one that achieve more than what the customer expects and also it means the ability of the product to do its job requirements, also applying the product to the laid specifications during the design and the degree of fulfilling the demands the beneficiary expects from services. in university education the product is the graduated student (graduate) whose level should fulfill the expectations of the consumer (society) and this through assuring the quality of curriculums ,courses ,method of teaching ,and evaluating and to be more able to identify quality we will expose the important definitions in this domain.

The standard definition of quality:

The group of specifications that should be included in the product or the service to make him perform his job to the fullest and satisfy the consumer .

QUALITY CONTROL

Is the techniques and practical activities that are used to make the permanent check to all the elements of the activity 

QUALITY ASSURANCE

Is an activity and a mean to make sure of the fulfillment of all the requirements and the  demanded standard criteria for the organization to achieve the organization's goal to get an outputs can satisfy the labor market and society needs

QUALITY IMPROVEMENT

The procedures and the executive activities that the organization makes to increase the effectiveness of the activities and the actions inside it to make benefit to the organization and the consumer   

ISO

This organization issued standard criteria for all the works and activities and ISO is the system of unifying the international measurement that is performed by the organization of products …etc., these international standards became the most common in use and any organization wants to gain documented certificate shows that it related to the international standards it gains it by ISO organizat

TOTAL QUALITY MANAGEMENT

It’s a  philosophical thought that aims to improve the activity of the organization by using analytic and advanced statistic methods to gain the best results and involve all the elements of the system and its management to achieve the demanded quality   

BENCHMARKS

Measuring the performance of the organization in a specific domain compared with another system famous for its excellence at the same domain and so the legation can determine the level of its accomplish and working on improving its performance

BRAINSTORMING

Process to make many ideas by using gifts , abilities and experiences for specific group in an open meeting

EMPOWERMENT

The power that generate energy in persons to make change and can enable the workers participate effectively for the organized continuous improvement

CULTURE

Culture and it’s the total of behaviors, thoughts, the habits and the customs in a group of people

AWARENESS

Understanding or the personal awareness of the importance 

of any topic and how overlapping its relation with other topics

QUALITY FUNCTION DEPLOYMENT

A way to change the demands and needs of clients to geometric characteristics for the product or the service that the organization offers aiming to improve the quality 

ACCREDITATION

The recognition , that the quality assurance authority gives to any organization , if it can prove that its programs cope with the standard and announced criteria and it has activated systems for assuring quality and the continuous improvement for its academic activities and this according to the announced controls by the authority

INSTITUTIONAL ACCREDITATION

It's an assessing process for the quality educative level of the organization, on the base of that the authority achieves the largest part of its goals and it has resources that enable it from continuing in future  

ACADEMIC ACCREDITATION

Acknowledging that the programs of some educational organization has reached the minimum standards of efficiency and quality that were put by the accreditation certificate awarding authority

INTENDED LEARNING OUTCOMES

Represents the skills and the aimed levels of knowledge which the student acquires after studying the curriculum like cognitive skills, or convertible skills, and moving to learn other cognitive fields 

EVALUATION

The process of measuring the quality performance of all the activities for the continuous improvement to the future performance

SELF ASSESSMENT

Personal measuring to the advancement of someone in his work through thinking in what he has learned and the limit of his benefit and its result

PROBLEM SOLVING

Thinking process to find way to treat the obstacles of work success which produced in specific reasons using organized ways in thinking which increase the possibility of founding convenient solution 

 INSPECTION

Reformist activity measures characteristics of product (output) to determine the existent of it's corresponding with the design demands.

ANALYSIS

It's attesting process to any system through parting it to some pieces and testing every one of them alone by the convenient way  

QUALITY COSTS

All the paid and expenses funds which can keep the quality of products and its increase

CONFORMANCE COSTS

The fund of giving perfect product or service has no defaults and almost similar to the goal

APPRAISAL COSTS

The paid funds to mend any defaults which had been recovered during examine

PREVENTION COSTS 

The paid funds in techniques and measurements that can stop the existence of any defaults at the product

INTERNAL FAILURE COSTS

The loss that happens when founding default which can't be mended in the factory and in this case the loss is financially only to the company and it can be covered through selling the product as scrap

EXTERNAL FAILURE COSTS

THE Loss that happens when founding default in a product outside the company or at the 

MOTIVATION

Consists of financial awards which are given to workers in the organization for increasing their attitude towards the work and so, increasing the quality of the products

TEAMWORK

Group of people with different skills work together to reach a unified goal in a specific period and during it they share their different skills

QUALITY CIRCLES

A small group of the workers participate in a continuous cooperative study process ,and its goal is to expose the problems that disrupts the work and offering the suitable solutions for it     

QUALITY POLICY

The organization's method that enables it reaching a high level of quality that gives it higher opportunity to gain client confidence

QUALITY OBJECTIVES

A group of aims that the organization put a policy to achieve them to increase client confidence and its success

QUALITY INDICATORS

Group of standards that shows the quality of the work and according it, the work is assessed

DOCUMENTATION

The process of writing and recording all the data of the work at the organization to make a history to the organization and a reference points and be able to analyze all the recorded data with view to improvement and advancement 

VISION

The organization's image , aims ,and its goal over a long term

MISSION

The announced constitution of the organization that shows the role of the organization and its aimed assembly

QUALITY STRATEGY

The group of settled plans over a short term and its for achieving the goals of the quality to upgrade the level of quality

QUALITY PILLARS

The foundations and rules of quality order like client trust and mastering work and opinion participation and continuous improvements and mistakes ban …etc

QUALITY COMMITTEES

Group of people in the organization or outside it and they are responsible for supervising workflow of the quality system at the organization

QUALITY OF CONFORMANCE

The extent of convergence between the standards and the measurements of the product (educational output)with the laid standards and measurements by quality system designers

FACILITATOR

Member at the teaching staff members with seniority and experience at the educational organization and he facilitates the process of supervising the counterparts during field visits

ACADEMIC STANDARDS

Specific standards are taken by the organization and they  are  taken from outer or national or international references and it includes the minimum of skills and knowledge that is supposed to be gained by graduates through programs and it fulfills the announced organization's message 

ACADEMIC REFERENCE STANDARDS

Referenced points through it the program's standards and quality can be compared, and so it represents general anticipations about production levels and the general characteristics that should be offered in graduates at any specialization

INSTITUTION

University or faculty or high institute offers high learning programs leads to a university scientific qualification (bachelor) or higher degree (diploma –masters –PHD)

EXTERNAL REVIEWER

Person outside the organization ,  well versed at special field and he is called to supervise the structure and content of any program ,  and its relation with educational results; and adapting the assessment of the student and their estimates according to specifications

 PROGRAM

The group of skills , knowledge and sentimental that the university offers inside or outside its borders to achieve the aimed  learning output from an educational program in a specific period   

INTERNAL SYSTEM FOR QUALITY MANAGEMENT

The system that the organization adopts to improve the level of the educational programs and the other influential elements, also it includes exact determine for quality specifications and determining the good practices in addition to selecting the defaults of the learning process and supervising the performance and the improvements' suggestions

STUDENTS ASSESSMENT

The group of processes that include exams and other activities that the organization puts to measure the level of the aimed educational achievements from the program

TEACHING AND LEARNING METHODS

The ways that the masters use to help students in achieving aimed educational results from the curriculum

PEER REVIEWER

Peron at the same professional staff and special in the subject like the persons who are convoys what the organization offers , but he is not from the same organization ,and he can participates in  reviewing the educational program for accreditation or  internal quality assurance without conflicts of interest

STAKEHOLDERS

Group of people are interested in the educational  project of the organization at the level of  quality of standards of learning and also system  efficiency and the laid processes for quality assurance .and to make the strategic review process effective one , it should include groups of the main beneficiaries and  accurate determine to the type and limit of the beneficiaries is demanded and their different  interests in the organization's message and the field of the educational activities and the local conditions  

STRATEGIC REVIEW REPORT

Is a periodic report (once every five years) represents the results that were reached by the strategic review and it refers to the supported data and the adopted wore plane. And the report is regarded one of the main documents that the organization offers as part of accreditation papers

PROGRAM ASSESSMENT

The used methods to gain the beneficiaries opinions and they include the students , teaching staff members at the faculty ,the graduates and the governing council and this for the improvement and development of the educational program to cope with the advancement that occurred to the subject contain and the need of society and environment    

SERVICE QUALITY CHARACTERISTICS

The characteristics that should be found in service and it's provider to clients to gain his satisfaction

RESPONSIVENESS

Service provider's help to client effectively and politely

SPEED

The extent of the cooperation between service provider and client to make his order in a record time

COOPERATION

The readiness of service provider to help client to make and finish his order without difficulties

POLITENESS

service provider  dealing with client politely

PLEASANTNESS

Facilitating the demands of executing service to clients

PRODUCT QUALITY CHARACTERISTICS

The demanded characteristics in the product to gain client's trust

TECHNOLOGICAL CHARACTERISTICS

The geometric characteristics that should be applied with design characteristics so, the product achieve its rule as the client wants

PSYCHOLOGICAL

The formality characteristics of a product that are related to its color and the shape of its mobilization that can affects client and his decision about buying the product

TIMELINESS

The characteristics of the product that are related to its age and its capacity during this age

ETHICAL

Characteristics that are related to the producers of the product and the capacity of the product and after buying service and good behavior with the clients

CONTRACTUA

Characteristics that are written in the contract of sale like warranty period , maintenance and paying facilitations …etc

CAUSE AND EFFECT DIAGRAM

device of the analytical devices of quality and its aim is to analyze problems and reaching its root reasons and it takes the shape of  fish skeleton that put the problem in its head and its reasons are analyzed through gills

SWOT ANALYSIS

 A device of the analytical devices of quality and its aim is to assess the current  strategic state of any organization to determine points of strength and weakness in the organization , and knowing its opportunities of improvement and what are the threatens that affects it so ,it can help in putting the strategic planes for its progress  

PROCESS CAPABILITY

Statistical measure of the extent of the capacity of any process to cover its demands according to the standards of its design

QUALITY STANDARDS

Systems and borders to organize the work inside the organization to make all the products at a high level of quality and this  according to a recognized standard system from national or international organization

QUALITY CYCLE

A course settled by the scientist aims to the continuous improvement, take the shape of parted circle of four parts (each part quarter circle) consists of a step from the continuous improvement course

CUSTOMER REQUIREMENTS

The needs of the consumer that he buy the product for gaining it and so it should be offered at the service or the product or the consumer won't be satisfy and this will affect the sales of the company

STATISTICAL QUALITY CONTROL

Using statistical instruments to control and assess the quality of the work and analyze the digital data for all the activities of the organization

ATISTICAL PROCESS CONTROL

Using statistical instruments to assess the quality of every process and executing it accordance to its design qualifications

QUALITY TOOLS

Systems , ways and planes that are used to solve the problems of quality and assessing the level of performance inside the organization and help in improving the organization

TATISTICAL QUALITY TOOLS

Systems, ways and  planes that are used to solve the problems of quality and assessing the level of performance inside the organization through dealing with  digital data like adding ,analyzing and following to reach the aimed results

MANAGEMENT QUALITY TOOLS

Systems, ways and  planes that are used to solve the problems of quality and assessing the level of performance inside the organization through dealing with  linguistic  data like collecting the opinions and anticipations of the workers at the organization about a specific problem or the current state of the organization

QUALITY MANUALS

A book contains documented certificates for each department and the work , the function , functional description , the date of the organization , its different activities , its sources , and its gained awards and its policy

STUDENT ACHIEVEMENT

The level of the student's performance inside the educational organization and what they achieved from excellence, science and gaining skills

STUDENT SUPPOR

Helping students and guiding them how to gain the maximum use of the educational program of the organization

LEARNING RESOURCES

The educational potentials of the organization that offers the easy learning for students and gaining information

RESEARCH AND SCHOLARLY ACTIVITIES

The educational organization offers opportunity to practice scientific research and executing projects and scientific activities inside it that provides the students with search experience and practical implementation of  what they study

COMMUNITY EVOLVEMENT

The contribution of the organizations and the community associations that are interested in scientific activities in improving learning through evaluating the constructive opinions and the funds  if possible  to the educational organization                                                                                                                                                         EFFECTIVENESS OF QUALITY MANAGEMENT AND ENHANCEMENT

The effectiveness of quality system that is used inside the organization and its ability to achieve achievements and gaining the satisfaction of all the beneficiaries

ANNUAL REPORT

The report of the self –assessment that is prepared annually about the faculty and its about the reports of its academic programs

STRATEGIC REVIEW REPORT

Periodical report which prepared once every five years so , it represents the reached  results through the strategic review and the report regarded one of the accreditation  application documents  that the educational organization gives to the authority

KNOWLEDGE AND UNDERSTANDING

The main information and the concepts that supposed to be gained by the students while completing the educational program.

INTELLECTUAL CAPABILITIES

The mental and the intellectual skills that the student gain while completing the educational program like reasoning, the ability to solve problems and the affective discussion …etc

PROFESSIONAL AND PRACTICAL SKILLS

The ability to use the academic material that the students studied in the professional applications

GENERAL AND TRANSFERABLE SKILLS

The gained talents by the study system and it doesn’t deal with subject, but its for a work like the ability to work in a team and communication

WORKING ENVIRONMENT

The ambient place and conditions with jobs and clerks inside the whole organization

ENTERPRISE INTERNAL RULE

The rules and instructions that organizes the work inside the organization and determines that subsumed under each job title                                                                                                                       INFRASTRUCTURE

The main infrastructure that facilitates the work on workers inside the organization like telephones and computers

ORGANIZATION CHART

The structure that shows the participation of the work inside the organization and the available job titles inside the organization

NATIONAL QUALITY ASSURANCE AND ACCREDITATION COMMITTEE

 A Team consists of some persons are members at the teaching staff at the Egyptian universities and they are responsible for supervising the  improving activities of  high learning that related to quality               

HIGHER EDUCATION ENHANCEMENT PROJECTS

Suggested projects were approved by the high learning ministry and the needed fund was accredited and they will highlights the quality of learning in Egypt and increase the beneficiaries trust in the graduates

ACTION PLANS

The different activities group that are executed in sequent to reach a specific goal

SITE VISIT

The visit of the outer supervisors to make sure from the self-study that was applied by the adoption requesting organization

CORRECTIVE ACTION

The taken action to correct the mistakes at the work that were found during the checkout and review

PREVENTIVE ACTION

The taken action to prevent mistakes in work and so , the organization is protected from its results of its happening

CUSTOMER SATISFACTION

Feeling the consumer with satisfaction about the service that he gained and this satisfaction regarded the main goal of the quality in all its principles as , its impossible to regard an organization good one if it doesn't gain consumer satisfaction 

DESIGN SPECIFICATION

Reference points ,which are been settled for the product or the service in design ,to determine the qualifications of the good work and so, during the checkout process the specifications of the output are compared with the specifications of the design to determine its acceptance or its refusal 

 TRAINING

Training on new procedures and information which gain any one skills that lead to improve the quality of his work

PRIMARY CALIBRATION INSTRUMENTS

It’s a very accurate devices manufactured from special materials and they are stored under special circumstances and they are proven validity and accuracy from one of the special international institutes that are special in this field , and they are used  in the calibration of measurement stalls and that for make sure from applying all the calibrations of measurement which are found in the republic

STANDARDIZED EXPRESSION

Intended to launch names or specific deliberations about changing or private entity to ensure the prevention of any default in these connotations  

STANDARDIZED SPECIFICATIONS

It’s an identify determine for the specification, the outer shape, the dimensions, reasons for use and measurement tools that achieve using the goods for a specific purposes

CONFORMANCE TO STANDARDIZED SPECIFICATION

The extent of someone's conviction with his life style , his work , his attention to his health and his passion for success in all the sides of life and his ability to make all the other around him happy

PRODUCT

The output or the results of any process wither it was physical or incorporeal thing but mostly its physical thing which is salable

SERVICE

The performed work through dealing with papers and documents between persons or making nonverbal orders to give the consumer his order

EXTERNAL CUSTOMER

The person who buy a product or use the service of any organization through decreasing the prices of its products or its service and make it easy to be gained by him

INTERNAL CUSTOMER

The person who works at the organization and also buy the products of it or uses its service and this person can be satisfied through increasing his salary or giving him rewards

HUMAN RESOURCES

The people who work inside the organization and use the materials of the organization to finish the works of the organizations and take a salary for this work

TEAM FACILITATOR

A person with multiple skills and the most important of it is communication and the ability to communicate, as he is responsible for providing good atmosphere to listen , giving opinions , and participate with the all in the team meetings and also, he helps the team leader in organizing the meetings of the team

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